Prime Body Solutions
Privacy Policy
This policy explains what we collect when you visit primebodysolutions.com, contact us, or request an appointment — and what we do with it.
- Effective August 24, 2026
- Last updated August 24, 2026
- Applies to primebodysolutions.com
What we collect
Contact details you give us, plus basic technical data about your visit.
Why we collect it
To answer you, schedule your visit, and improve the website.
We never sell it
We do not sell, rent, or trade your information to anyone.
You stay in control
Ask us to correct or delete your information at any time.
Looking for something else?
Different laws cover different information, so we keep them in separate notices. This page covers the website. Depending on what you need:
- You are a patient asking about your medical record. See our HIPAA Notice of Privacy Practices.
- You are a Washington resident asking about health-related data collected on this website. See our Washington Consumer Health Data Privacy Policy.
- You want the rules for using this website. See our Terms of Service.
Section 01
Who we are
Prime Body Solutions is a physician-led, cash-pay medical clinic at 2110 N Molter Road, Suite 119, Liberty Lake, Washington 99019. We provide hormone optimization, medical weight loss, peptide therapy, and longevity care to patients in Washington and Idaho. Cody Belkoff, DO is the owner and treating physician.
In this policy, “we,” “us,” and “our” mean Prime Body Solutions. “You” means anyone who visits our website or contacts us.
Section 02
What this policy covers — and what it does not
This policy covers information collected through primebodysolutions.com: pages you view, forms you submit, our chat widget, and messages you send us before you become a patient.
It does not cover your medical record. Once you become a patient, the information in your chart is protected health information under HIPAA and Washington’s health care information law (RCW 70.02). How we use and disclose that information is described in our Notice of Privacy Practices, not here.
It does not replace our Washington consumer health data notice. Washington’s My Health My Data Act requires a separate notice for health-related data collected from people who are not yet patients. That notice lives at Consumer Health Data Privacy Policy.
Section 03
Information we collect
Information you give us
You choose whether to give us any of this. If you do not, we may not be able to answer your question or schedule your visit.
| What | When you give it to us |
|---|---|
| Name, email, phone number | Consultation request forms, contact forms, the chat widget, newsletter sign-up |
| Date of birth and address | Appointment booking through our scheduling system |
| What you are interested in | When you tell us which service you are asking about, or describe your symptoms or goals in a message |
| Anything else you write to us | Free-text fields, chat messages, emails, and text messages |
Please do not send detailed medical information through the website. Web forms, chat, email, and text messages are not encrypted end-to-end. Send us enough to get the conversation started, and we will move anything clinical into a secure channel or a scheduled visit.
Information collected automatically
Like most websites, ours records basic technical information when you visit:
- Your IP address, general location (city or region), browser, and device type
- Which pages you viewed, how long you stayed, and which page or search sent you to us
- Which buttons and links you clicked, including whether you started a booking or tapped the phone number
We use this to understand which pages are useful and which are not. We do not use it to identify you personally.
Section 04
How we use your information
- To respond to you. Answering questions, returning calls, and following up on consultation requests.
- To schedule and confirm appointments. Including reminders by text or email if you have asked for them.
- To operate the clinic. Ordering labs, coordinating with pharmacies, and handling payment for your care.
- To improve the website. Seeing which pages people read and where they get stuck.
- To send updates you asked for. Only if you opted in, and only until you opt out.
- To meet legal obligations. Recordkeeping, licensing, and responding to lawful requests.
We do not use your information to make automated decisions about your care. Every clinical decision at Prime Body Solutions is made by a physician.
Section 05
Cookies and website analytics
We use Google Analytics 4 to measure how the site is used. It sets cookies that record an anonymous identifier for your browser, which pages you visit, and how you arrived. We have not enabled Google Analytics advertising features, and we do not run advertising pixels that build profiles for third-party ad targeting.
We also use Google reCAPTCHA on our forms to stop automated spam. Its use is governed by Google’s own privacy terms.
How to turn cookies off
- Every major browser lets you block or delete cookies in its settings. Blocking them will not stop you from using this website.
- Google offers a browser add-on that opts you out of Google Analytics entirely, at tools.google.com/dlpage/gaoptout.
- We honor Global Privacy Control signals sent by your browser where we are required to.
Section 06
Text messages and email
If you give us your mobile number and agree to receive text messages, we may text you about appointments, lab results being ready, or clinic updates. Message frequency varies. Message and data rates may apply for messages sent to you from us and to us from you. Carriers are not liable for delayed or undelivered messages.
If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” to the number from which you received the message. We will send one confirmation and then stop. Reply “HELP” for assistance, or call us at (509) 601-4700.
Prime Body Solutions maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing or promotional purposes. Your consent to receive text messages is never shared with anyone.
Every marketing email we send includes an unsubscribe link. Unsubscribing from marketing does not stop appointment reminders or messages about your care — tell us directly if you want those to stop too.
Section 07
Who we share information with
We do not sell, rent, or trade your information. We share it only in these situations:
| Who | Why |
|---|---|
| Our electronic health record and scheduling system | To hold your chart and manage appointments. Bound by a HIPAA business associate agreement. |
| Our website and messaging platform | To host the site and deliver email and text messages you asked for. |
| Analytics provider | To measure website traffic. Receives technical data, not your medical information. |
| Payment processor | To charge for your care. We never store full card numbers ourselves. |
| Laboratories and pharmacies | To run the labs you need and fill the prescriptions we write. |
| Professional advisors | Attorneys and accountants, when they need it to advise us. |
| Government or courts | Only when the law requires it, or to protect someone from serious harm. |
If Prime Body Solutions is ever sold or merged, patient and website information may transfer to the new owner. We would tell you before that happened and your rights under this policy would carry over.
Section 08
How long we keep it
- Medical records are kept for the period Washington law requires, and longer where a longer period applies.
- Consultation requests that never became appointments are kept for up to two years so we can pick up where we left off, then deleted.
- Website analytics are retained for up to fourteen months in Google Analytics, then automatically deleted.
- Marketing contact lists are kept until you unsubscribe, plus a suppression record so we do not email you again by mistake.
Section 09
How we protect it
Our website runs over an encrypted HTTPS connection. Our electronic health record is a HIPAA-compliant platform with access controls and audit logging, and access is limited to the people who need it to do their jobs. Staff are trained on privacy and confidentiality.
No system is perfectly secure, and we will not pretend otherwise. If a breach ever affected your information, we would notify you as required by law.
Section 10
Your choices and your rights
See what we have
Ask us for a copy of the information we hold about you.
Correct it
Tell us if something is wrong and we will fix it.
Delete it
Ask us to delete it, except where the law requires us to keep it.
Withdraw consent
Opt out of marketing or texts at any time, without affecting your care.
To exercise any of these, call (509) 601-4700 or write to us at the address below. We will verify who you are before we act, and we will respond within the time the law allows. Exercising a right will never affect the care you receive.
If you are a patient asking about your medical record specifically, those rights are described in the Notice of Privacy Practices, which also explains how to file a complaint with the U.S. Department of Health and Human Services.
Section 11
Children
Prime Body Solutions treats adults. This website is not directed to children under 18, and we do not knowingly collect information from them. If you believe a child has given us information, call us at (509) 601-4700 and we will delete it.
Section 12
Links to other websites
Our site links to third parties — our scheduling system, our patient portal, professional organizations, and reference sources. Once you leave primebodysolutions.com, this policy no longer applies. Read the privacy policy of any site you visit.
Section 13
Changes to this policy
We may update this policy as our practice or the law changes. The effective date at the top always reflects the current version. If we make a change that materially affects how we handle your information, we will post a notice on this page. Continuing to use the website after a change means you accept the updated policy.
Questions about your privacy?
Call and ask for Dr. Belkoff, or write to us. We answer every privacy question directly — there is no ticket queue.
Physician-led hormone optimization, medical weight loss, and longevity care. Cash-pay, no insurance, no contracts.
Services
Visit the Clinic
Liberty Lake, WA 99019 I-90 Exit 296 · free parking at the door
(509) 601-4700
[email protected]
Mon – Fri, 9:00 AM – 5:00 PM Friday phone and telehealth only · closed weekends
Cody Belkoff, DO — licensed in Washington and Idaho · Member, Greater Spokane Valley Chamber of Commerce
Educational information only, not medical advice, and no physician-patient relationship is created. Individual results vary. For emergencies call 911.
© 2026 Prime Body Solutions. All rights reserved.
© Prime Body Solutions. 2026. All Rights Reserved.